Frequently Asked Questions

Everything you need to know about shopping with Frankie’s on the Park.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain items, such as intimate apparel and final sale goods, are non-returnable.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental U.S. Expedited shipping options are available at checkout if you need your fashion fix sooner.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states. We are looking into expanding our shipping zones in the near future, so stay tuned for updates!

How do I know which size to order?

Since we carry various designers, sizing can vary. We provide a general size guide on each product page, and our customer service team is happy to provide specific measurements upon request.

Can I change or cancel my order after it's placed?

We process orders quickly to ensure fast delivery. If you need to make a change, please contact us within one hour of placement, and we will do our best to accommodate your request.

Are your products authentic?

Absolutely. Frankie’s on the Park only sources directly from authorized brand partners and designers to ensure every piece you receive is 100% authentic.